[arien]

I'm still amazed at the high level of tolerance (up to the point of worship) people give to certain hyped/trendy companies (Google, Apple, etc) versus others that get bashed or even attacked en masse (a recent example would be GoDaddy, Microsoft in the good ol' days).

They've been doing this for years, yet there has never been a blunt response from their users against this policy. Same with Paypal. So they keep doing it.

I'm not asking for a boicot, simply stand on your ground and demand a decent customer service experience, be convincing. Large corporations such as these ones, with so large benefit at the end of each year, need to understand that we're not sheep nor wallets with legs. We're people and we should be dealing with people, not with some heartless bot with cookie-cutter answers.

What kind of response would you get if you treated your users the same way on your startup? Think about it.