It is too sad to notice that Google only serves famous people. All those people who raised their voice on blogs and HN are given priority. What about the people who post on the Google Adsense forums and GAN Forums? Nobody from Google even replies to those legitimate queries.
Only solution is to become famous or have someone famous take on your cause.
This has been the case with Google forever(and discussed on HN multiple times), you get customer support if you are notable or raise a big enough stink.
Reason Google does it, is because they are not a customer centric company, they are engineer driven company(or at least used to be, what they are now is an open question). They save serious amount of money by not having human employees evaluate each AdSense account on case by case basis.
Just don't put all your eggs in Google basket is all I can say.