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by martyvis
1185 days ago
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My 89 year old mother-in-law doesn't have great vision but also poor situational awareness around web sites for government and financial services. For someone that is used to paper forms, it is extremely difficult to navigate your way around these places. Not intuitively knowing that a "profile" section will be somewhere to adjust account information, or when autocomplete and drop down menus make things jump around makes many of these experiences exhausting and frustrating (and even dangerous) |
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