[trhr]

I don't know the inner workings of their deployment strategy, just that we couldn't trust the platform not to break in prod. And breaking the sales team workflow in prod is a high-visibility failure.

I guess I should be thanking them, because I upsold a chunk of those clients on custom development under the logic of "if you can't trust your middleware not to break, you need to own the middleware." But if the release strategy is coordinated solely by a single app developer, that would explain why they couldn't trust Zapier as middleware, I suppose.