[bmj]

Sure, fixing the problem is great, but if the CEO needs to personally witness the issue for it to get fixed, then there must be thousands of other issues not being fixed.

Keep in mind in a corporation like Starbucks, the CEO is likely a hundred or more levels removed from the daily operations of a cafe. That's a lot of internal politics for even a motivated regional manager to navigate.

[wintogreen74]

>> Keep in mind in a corporation like Starbucks, the CEO is likely a hundred or more levels removed from the daily operations of a cafe.

Really? You think there's a hundred or more executives/managers/supervisors between the CEO and someone on the floor of a SBUX? I'd bet closer to 10.

[karaterobot]

This is an example of calling someone out for a misstatement that does not change the meaning of their message, and so was probably not necessary to make.

[red-iron-pine]

I'd bet closer to six (6), and that can probably be verified (or at least ballparked) by looking at some of their SEC and other disclosures like franchise info.

But that's just direct bosses-boss levels. Doesn't take into consideration things like... PMs, suppliers, customers, Health & Safety (which will vary by locale), unions, security, accounting, HR, public relations & the media, the board of directors, and all of the myriad depts. that will pop up in odd or varied ways.

Maybe not 100 levels, but certainly dozens and dozens of interested parties.

[boole1854]

If a manager at each level oversees only two unique people, then an organization with 100 levels has 2^99 + 1 (~a quadrillion quadrillion) employees.

[ovao]

Your point being?

/sarcasm