[dcomp]

Most likely an early disconnection fee during the minimum term. Nearly everyone has a minimum term with virgin media as they only apply promotional discounts if you have a 12,18 or 24 month minimum term and the price shoots up as soon as you roll over onto the monthly.

[1] https://www.virginmedia.com/legal/fibre-optic-services-terms...

[bombcar]

This is it exactly; it's kind of understandable given how they want you subscribe for a long time, and most have an exception that a high-enough ranking person can mark (even if it's just "military exception" misused).

[dreen]

Yep, something like that. I would have had to know if and when Im moving a year in advance, which is ridiculous. I mean it's not like I read the fine print on that, so all the better that they had no problem cancelling the fee.