[abe94]

For a summary: "Visual editors are easy to use and popular, but often lack clear engineering principles in their design. There are a few options to choose from when modeling these editors, including Directed Acyclic Graphs and Finite State Machines, depending on the user requirements and how the entities you transact on are defined. In the case of Laudspeaker, the customer journey was modeled as a finite state machine, with customer actions/attributes as the base set of transitions and messaging steps as the various states."