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by brightlancer
1191 days ago
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I don't think we're talking about tuning or power users -- this is the equivalent of folks who don't know how to check their engine oil or their tire pressure. Someone doesn't care how their car works _until their car doesn't work_. Or they want to change something relatively minor: "Hey I just bought these awesome tires. Please put them on the car." "Well, those are too big for your rims so you'd need new rims. And I'm not sure if your car can handle larger rims..." "Why are you making this so difficult?" |
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... but on a bit more serious note, yes, this is an absolute hard question of how to provide "informed user experience". We all know that using phones, GPS, 4G networks, wikipedia, google translate, NFC payment, etc. makes us rely on them. We don't prepare for long trips, we don't even buy maps, nowadays I even forget to download the offline map.
All models are wrong, some are very useful. Picking the model that >> computers are mysterious and some apps "just work" and anything that doesn't work is "fuck that shit" << works for many people. (And if there's enough social pressure then suddenly even the most user-hostile UX becomes "just open that there, scroll for 10 minutes, tap on that small thing, fill out that form, wait until Zuckerberg personally approves in a few minutes, fill out that 30 CAPTCHA, yes, type your bank account number there, it's just how it works, and sure you can see the funny dancing Asian girls!".)
And ... sometimes people put their cat in the microwave, and open every and all malware, and ...