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by joshstrange 1190 days ago
Twilio is a dumpster fire. Trying to use it 100% legitimately, respecting "STOP"s, and bending over backwards to comply with every request they've made and they still randomly block us. So not only do they fail at keeping spammers off their service they are actively driving away paying legitimate customers.

I used to love them and they still might be good for a little personal projects (though your story says otherwise) but I would never pick them to use at scale. At one point they said they needed the /exact/ text of every message we were going to send ahead of time to approve before we sent it... Yeah that doesn't work when you send OTPs (yes, yes, I know, we have to have it as a fallback) or a user-specific/transaction-specific url. So pretty much they only thing you could send is generic marketing trash, cool...

2 comments

You have to buy a short code to be treated well at Twilio.
6 digit OTPs? Time to send them every possible combination? ;)