Hacker News new | ask | show | jobs
by toss1 1189 days ago
Ok, so you're saying that much of it is within the scope of regular detectives with appropriate training? If so, I'm inclined to agree -- no sense applying over-the-top expertise when not needed.

Actually, chatting about it, it seems like the ordinary L1/L2/L3 service teams approach could work well. Ordinary up-trained detectives on most cases, when they hit something more complicated, call in the L2 guys/gals, and when it goes over their skillset/toolset, call in the L3 team, etc...

However it gets done, it certainly seems that we need something more than we've got.