[jjazwiecki]

Citymapper incorporates transit delays/outages. When I switched from using Google Maps several years ago, they didn't, and I haven't had much of a reason to switch back. Big difference between "based on average times, this is the fastest route" and "based on the latest information, this is the fastest route".

[valarauko]

I think all the big apps use live transit info now. That said, Citymapper actively surfaces that it's rerouting because of cancellations on XYZ train, which is very helpful information. I don't see Google or Apple Maps suggesting routes with cancelled trains either, but without that information front and center it can be confusing if it's not a regular route.