I'm fairly confident that if I actually opened the support request with Amazon first, the ending would have been the same. At no point did Logitech say that their online support was only for items bought through their online store.
Sure, Amazon could have said "yeah, call us" instead of saying that I should see the manufacturer, and it would have saved me half an hour.
But I was quite disappointed with Logitech's reaction.
I've had an issue with a bag and when I took it up to one of their stores for repairs, they just took it in for repairs for free without any question asked whatsoever. Not even where or when I'd bought the item (I didn't buy it from their name-stores, but from some generic department store). Didn't ask to see any receipt. Just "It'll take around a week. Can you leave it now?"
Note that this wasn't some fancy boutique bag or brand, it was barely pricier than the mouse.
Since I'm complaining about Logitech, I should name the brand with great service: Le Tanneur, a French leather goods company.
Sure, Amazon could have said "yeah, call us" instead of saying that I should see the manufacturer, and it would have saved me half an hour.
But I was quite disappointed with Logitech's reaction.
I've had an issue with a bag and when I took it up to one of their stores for repairs, they just took it in for repairs for free without any question asked whatsoever. Not even where or when I'd bought the item (I didn't buy it from their name-stores, but from some generic department store). Didn't ask to see any receipt. Just "It'll take around a week. Can you leave it now?"
Note that this wasn't some fancy boutique bag or brand, it was barely pricier than the mouse.
Since I'm complaining about Logitech, I should name the brand with great service: Le Tanneur, a French leather goods company.