[Scaless]

In my experience support will gaslight you into thinking it is your problem. I had a Hetzner server that was shutting off at random hours several times per week.

I showed them the sudden loss of power events in the logs. "It must be a problem with your OS modifications that we don't support".

OK, I wiped the machine to the stock image that you provide and it's still having power loss events. "Sure, we'll run a stress test for a couple minutes ... stress test passed OK, it's still your fault!".

The events happen randomly during the week, a stress test is not going to show that. Can you just move me to a different physical machine? "No."

This was over the course of several days, when I had an event coming up that I NEEDED the server for. I ended up going back to Azure and paying 10x the cost, but at least it worked great.

[Scaless]

I am not much of a conspiracy theorist, but after going to the Hetzner site to look at my support history I was presented with this:

https://i.imgur.com/3DKc9OC.png

I have never seen this page before when trying to login. Make of that what you will.

[GaryNumanVevo]

To be honest, that's a incredulous leap in logic: Assuming someone from Hetzner is just name searching their brand, found your comment, looked up your account, and then "blocked" your client.

That's some dedicated client response team if so!