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by crizzlenizzle 1194 days ago
Yes, you contact support provide them a description of what is faulty (disk with the exact serial number) and they gonna replace it usually within 30-60 mins.

Provisioning of servers was always quite fast. Same day or the next business day.

My experience is a little dated, I used to order bunch of dedicated boxes from them for our clients and with Hetzner we always had the best experience. Also the most bang for the buck.