I'm guessing they don't have offices that require employees like cleaners, or those are conveniently contracted out so don't technically factor into this?
For any startup I’ve worked for, cleaning is provided by the building. So yeah, I’m sure they’re contractors. It’d be silly to have someone as a full time FTE just to clean up after ~20 employees. In fact, the company in OP looks to be mostly remote.
They somewhat address that point by just saying they will figure it out later.
>Some will say that this narrows the kind of roles that we can hire for. In particular, different roles can have very different comp models (sales often has a significant commission component in exchange for a lower base, for example). There is truth to this too – but for the moment we’re going to put this in the "but-this-can’t-scale" bucket.