[manv1]

It's pretty amazing that a formerly public company like Twitter had such shitty documentation/processes/infrastructure.

I thought SOX mandated this sort of internal controls - after all, Twitter basically seems to be full of infrastructure risks that would (and have) negatively impacted them financially in a material way.

No key access? Why didn't they print it out and stick it in a safe deposit box, which is what a couple of startups I've been with have done...along with a couple of other key pieces of paper. Physical backup.