It's hard to blame them for every specific bug. It might be incredibly important to you, but not to others, and there's probably another showstopper bug for someone else that isn't important for you in return.
True, but at the same time built-in CI with your own agents was an area where they had a significant advantage over Github the fact it would routinely fail during evaluation has killed any prospect of Github to Gitlab migrations at at least 2 orgs I was involved with.
> It might be incredibly important to you, but not to others, and there's probably another showstopper bug for someone else that isn't important for you in return.
Yes, but that's not a good thing; IMO they've hit the point where they're dying by papercuts. If one user in a million has a completely awful show stopper bug, the product/business will probably be fine. If one in ten users has a fairly serious bug, they're in a bad spot. Obviously they're not at either of those extremes.... but I think they're closer to the latter than the former.
This is true of every large piece of software though. Pretty much every piece of software I use in anger has absolute showstopper bugs, but the alternative isn't betterm it's different.