[Mizoguchi]

It was not our experience.

Tech support was always friendly, polite and apologetic, but could not provide help.

The attack was way beyond their level of skill and they insisted in providing instructions that were completely helpless, all manual actions to fight a full scale extremely vicious automated attack (change password, delete instances, disable regions, delete roles, etc).

AWS security got it done in one hour, but it took months to get to them.