[V__]

Hi, I'm Kudrapali, an Independent Advisor and Microsoft Expert with 999 years of experience and knowledge about 'your problem'. Have you tried the obvious solution, which you already mentioned didn't work? If you did, and it still doesn't work, have you tried reinstalling the system or buying a new computer?

Do let me know if you require any further help on this. Will be glad to help you.

[tpoacher]

Thank you for your response. It seems like restarting your computer has not yet fixed your issue. I have escalated this to the correct department.

...

Hi, I'm Septapali, an Independent Advisor with 1007 years of experience. It seems you are having trouble restarting your computer […]