[oceanghost]

I have a story I'm fond of telling-- I ordered a pizza from GitHub for pickup. The restaurant was literally closed when I arrived. GitHub customer service instantly "resolved" the issue by ruling in their own favor (I even showed them pictures of the restaurant with chains on the door).

So, of course, I did a chargeback and never used Grubhub again.

[chrischen]

My experience with Uber and Grubhub et al is that even they generally tend to side on the consumer, especially for small value transactions like a food order. So either you’re being an unreliable narrator or Grubhub in particular has gone off a cliff. But given that Grubhub is subject to USA chargeback policies still I’m not sure why they would invite a chargeback like that for your case.

[oceanghost]

> So either you’re being an unreliable narrator or Grubhub in particular has gone off a cliff.

This is one of the dumbest comments I've ever read. You're taking a premise you have no evidence for (UBER and GH have good customer service) and using faulty logic (assuming there are only two possible explanations) to make a conclusion that fits your wrong world view (that my literal direct experience must be incorrect).