[JohnBooty]

    it seemed like their promise was for a higher 
    level of user experience than that.

I think they've clearly pursued a more polished level of out-of-the-box integration and functionality for their products, not the most endlessly tweakable experience. (Whether they hit the mark or not is up to the individual to decide, but it's clearly what they shoot for)

Whether this is your cup of tea or your worst nightmare, I don't think this is particularly controversial!

Additionally, I think it's also uncontroversial that they're able to pursue/achieve a higher level of polish specifically thanks to the fact that they choose not to pursue the infinitely long tail of hardware combinations and software configurability. After all, as engineers we know that N possible feature toggles and knobs quickly can quickly approach 2^N or even N! combinations that need to be thought about and tested.

In short, I think it's sort of baffling to think that the omission of some pet niche feature equates to a piece of software "not working."

In contrast, if that omission makes you think the software stinks or simply isn't for you, that would make total sense to me.