[namaria]

I think the problem with observability/visibility/monitoring is: you need a good internal model of the domain to have any insight. When people see a aesthetically pleasing dashboard that makes sense to them, they think they have insight.

It should be the other way around, because once you have a good mental model, you can get the data you need without it being plated for you. But the presentation fools people into thinking they have insight, so they come to depend on the tools that generate this illusion of insight.

It's not too dissimilar from powerful people being cut off from reality by sycophants and yes-people. Or managers who say 'bring me solutions not problems'. Once you outsource filtering, you lose control.