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by skellera
1200 days ago
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Amazon hasn’t been “customer obsessed” in years. The leadership there is “promotion obsessed.” Bloated management with too many empire builders. Make big flashy features with no real need or something that optimizes for short term target numbers. Working backwards from the customer is never a thing anymore. This is why terrible decisions like 3rd party sellers (diminishing Amazon’s trust while increasing profits) will continue to happen. AWS and their massive logistics platform will support this terrible management for awhile but it will continue to destroy the brand. |
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