Hacker News new | ask | show | jobs
by Toreno96 1208 days ago
> > Interjections like “oops!” or “uh-oh” are typically unnecessary and can sound insincere. > > This is a good observation.

I agree. That reminds me: > Imagine a doctor performing a procedure and then suddenly saying “Oops! Something went wrong…” That is the last thing anyone wants to hear when the stakes are high, whether it’s surgery or someone’s source of income. That is not the time to be cutesy or fluffy. > —https://wix-ux.com/when-life-gives-you-lemons-write-better-e...

1 comments

Not sure this point applies to software, but I find a doctor saying oops to be very comforting. If I know when he screws up I don't have to be suspicious of him the rest of the time.
True story from my rotation on General Surgery during my third year of medical school (UCLA; 1973):

I'm in the O.R. doing what 3rd year med students do, namely holding a retractor to help keep the operative site open and perfectly exposed.

The attending, a very senior surgeon, vice-chair of the department, tells the senior resident, "When you accidentally nick a big blood vessel, instead of saying 'Oops," say "There!'"

My father is a retired surgeon, and has told me he was trained the same way — to say “there” rather than “oops”. The rest of the OR staff know what you mean, and it doesn’t spook a patient or other people who might overhear.