I bought one oculus quest 2 while their site was blowing up during preorders. They shipped and charged me for 3. Nothing showed up on the order page or confirmation email. I didn’t notice the 3 charges until 3 of them were at my door.
A total nightmare to fix. Kinda hard to RMA an item that didn’t show up on my order page. They offered to RMA but no assurances I would get my money back. I didn’t order this many and the screwup was on their end. So in the end I did a chargeback for the 2 I didn’t order.
They banned me. Making my quest useless. I could not make a new account because at the time they were moving to FB and banning people with alt accounts or asking for ID to verify them.
In the end, I undid the chargebacks, sent back the extra two quest units (which I held sealed with no intention of profiting from them and I mailed after the chargebacks) and of course they didn’t refund me for one of them.
I had to keep escalating as they closed tickets. Was close to trying to use HN and internal friends to help. In the end they did a “one time” unbanning. Still lost $400+. Never again.
EDIT: It took me like half a year to resolve this. At first I could not even figure out what happened. I got no email I was banned. Just adding any form of payment failed with an esoteric error message. I’ll never buy direct from any big tech company again. Go ahead and down vote.
A total nightmare to fix. Kinda hard to RMA an item that didn’t show up on my order page. They offered to RMA but no assurances I would get my money back. I didn’t order this many and the screwup was on their end. So in the end I did a chargeback for the 2 I didn’t order.
They banned me. Making my quest useless. I could not make a new account because at the time they were moving to FB and banning people with alt accounts or asking for ID to verify them.
In the end, I undid the chargebacks, sent back the extra two quest units (which I held sealed with no intention of profiting from them and I mailed after the chargebacks) and of course they didn’t refund me for one of them.
I had to keep escalating as they closed tickets. Was close to trying to use HN and internal friends to help. In the end they did a “one time” unbanning. Still lost $400+. Never again.
EDIT: It took me like half a year to resolve this. At first I could not even figure out what happened. I got no email I was banned. Just adding any form of payment failed with an esoteric error message. I’ll never buy direct from any big tech company again. Go ahead and down vote.