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by marchie_uk 1202 days ago
We had a very similar experience in Paris. Six of us were running in the Paris Marathon, and we'd booked an AirBnB months in advance. Come the week of the marathon, the booking got cancelled by the host without explanation. When we politely enquired as to why our booking had been cancelled and whether there had been some kind of mistake, we got a four word reply: "My husband is DEAD".

If I recall correctly, AirBnB didn't allow the host to rebook the same period once they have cancelled a booking. That was no matter to the host - we later found the same property listed on another platform. AirBnB were unable/unwilling to find us alternative accommodation. And as guests who had been left massively inconvenienced and out-of-pocket, we weren't able to leave a written review or give a low rating to reflect our terrible experience - they simply end up with a brief "auto-review" to say "The host cancelled a booking with X days notice."