[jackson1442]

I’ve had a few interactions with AirBNB support and agree for the most part- they’re relatively impartial and I haven’t had any more issues with them than I generally have with support agents.

The problem is that the policies can be _brutal_. I went in expecting it to be similar to hotel/airline policies since that’s how they position themselves but that’s not the case. For example cancel charges are very high while hotels are much more permissive and airlines are required to give no questions asked refunds in the first 24hrs.

[mannykannot]

You mention airlines, yet I have noticed, in the last month, several different cases of long-established airlines (Lufthansa for one) simply refusing to do what they are required to do.

https://www.nytimes.com/2023/02/21/travel/lufthansa-refunds-...