| File a complaint at CFPB [1]. Long story short, I deposited a valid check, but chase fraud dept closed my account with close to 13k in it. I made a lot of trips to the bank, countless hours on the phone and what I found is different departments don’t communicate or share data. Every time I call or go to the bank the first agent would say a check was mailed, after I insist they never mailed anything, I get transferred to someone else that says they have not received the requested document - which I had submitted in person at a local branch. This process repeated few time and got escalated to their “executive office” twice - which restarted the process. It felt like I would never get my money and after two months I filed a complaint at CFPB. About 3 weeks later chase magically found all the documents and issued a check for the balance. I’m not sure what is going on at this bank but they should not be allowed to treat customers like this. Just read this from the linked news article > Victims said Chase would not review surveillance video because the amounts were below $5,000. Why wouldn’t chase review videos if amount is less that $5000? 1. https://www.consumerfinance.gov/complaint/ |