[aflag]

Fair enough. That point they made sounded weird to me. I'd certainly not be thrilled to talk to the owner of any of the products I use. Although I'd like if the owner was involved when I'm trying to fix something.

I'm an engineer, so I can definitely think about products I use which I'd enjoy talking to the developers and designers. Sometimes they can be the owners too. But if they are more about getting a business running and started, I don't care about that stuff. So, I wouldn't personally want to talk. I suspect people who are interested in running a business would like that. So, maybe your users are not mainly from that segment of the population.