[pm215]

The difficulty these days is the volume. Rory Stewart (an ex-MP) mentioned on his podcast recently that one of his predecessors in his seat in IIRC the 1950s got about 5 letters a week to deal with; when Rory was an MP in the 2010s he was getting over 20,000 emails a year. It's much easier to have a personal touch in correspondence at 5 a week!

[zhte415]

That's about 55 per day, or a little over 100 per working day. Perhaps too many for a detailed personal response for each, but certainly enough to read. Categorising well for future action, response, ongoing follow-up, a part of a staff member's job.

[pm215]

Perhaps, but how much time do we want MPs to devote to reading correspondence versus all the other aspects of their job, such as holding constituency surgeries, reading up on legislation, doing ministerial jobs (which Stewart was at this time), and so on? Especially when a significant fraction of the incoming emails will be the result of some campaign group or another having encouraged its supporters "write to your MP" with a template letter with set of suggested arguments...