[mdasen]

I'm also very unclear on who gets the tip for a pickup order. In my state, it's illegal to share the tips with back-of-house staff (ie. the people cooking the food). Am I just tipping the person who hands me the food? The online system took my order, took my payment, and printed the ticket. The food preparation staff made my food. I walk in, give my name to the person at the counter, and they hand me the bag. That person is the only one who serves customers directly in that system so they're the only one eligible for tips in my state.