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by thaeli
1199 days ago
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Except that gaming these metrics is in the interests of so many people up and down the chain. The "park everyone strategy" for getting drive thru times down should be a blatantly obvious cheat in the data, but no one cares to go looking for it because it makes the stats look good. |
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This kind of crap is everywhere. My father in law is a former fire chief of a city department and we live next to a firehouse. They start the clock for response when they accept the call - back in his day the clock started when the call went out, and target response time was 5m.
Modern Taylorism and the institutional stupidity of computer automated processes is the worst.