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by thaeli 1199 days ago
Except that gaming these metrics is in the interests of so many people up and down the chain. The "park everyone strategy" for getting drive thru times down should be a blatantly obvious cheat in the data, but no one cares to go looking for it because it makes the stats look good.
2 comments

Exactly. I worked at a McDonalds in high school and we would only park cars if someone ordered a dozen sandwiches. The other day I waited 10 minutes for an egg McMuffin even with a prepaid mobile order.

This kind of crap is everywhere. My father in law is a former fire chief of a city department and we live next to a firehouse. They start the clock for response when they accept the call - back in his day the clock started when the call went out, and target response time was 5m.

Modern Taylorism and the institutional stupidity of computer automated processes is the worst.

They are going to run out of parking spaces very quickly in my local McDonalds if every customer in the drive-thru decides they want Filet-O-Fish. (All the times I’ve ordered it, it seems to take the exact time it takes to cook it)
I thought I was the only one in the world who ordered it. Catfish and American cheese never tasted so good. Cheers
Lent-followers love it! Jack In The Box releases their fish sandwich at the start of Lent and retains it until supplies run out afterward. That one’s Alaskan pollock instead of catfish though.