[Nextgrid]

Do you really think the outsourced customer support agent paid a few bucks a day is going to 1) understand your problem, 2) care about it enough to investigate it and 3) will be given the tools and access required to investigate it, 4) has a suitable escalation path to escalate what is clearly a billing system bug to the engineering department and that 5) there is actually an engineering department with competent developers working on the billing system and it's not some shitty outsourced big ball of mud acquired a decade ago that everyone is scared to touch ever since.

[alfalfasprout]

Oh almost certainly 1-4 suck. I'm not in Vodafone's defense here. Just saying this is a solveable problem if you contact CS enough.

[bombolo]

In my experience the only way to escalate is to stop your subscription and tell them why.