[omeletdufromage]

Exactly what happened to me as well. In my case, I was (fortunately?) messaged by someone from Fly.io after asking around the community forum how to remedy the issue. I think the person I talked to was inferring that the system got tripped because I was using my own domain for my email address.

It's since been corrected, and I still have a handful of services running with them, but getting started with the platform definitely was a rougher experience than I was expecting it to be.

[lloydatkinson]

So they will regard any large company using their service as fraud? Insane

[wasmitnetzen]

Large company? Literally every company I ever worked for, the smallest one were 5 people, had their own domain for emails. And they were not all in IT.

[lloydatkinson]

So we agree its insane to cut off every company with a domain? Good.

[wstuartcl]

I don't know what merchant system they are using but I will say it is very common for them to have their own anti fraud detection and rejection on charges. Your specific case could be related to a huge list of possibilities (even many of them a rollup of many other interactions on other sites that happen to use the same merchant or foundational fraud data).

Thinking this is just because of a domain name is silly.

Also Fly.io -- You may want to clearly accept and manage trial issues (or at least a subset) via a support path. It seems silly to effectively bounce users with the impression that you have no support because they are not YET paying customers while in the trial phase.

[ceejayoz]

That would be insane, yes. It isn’t the case, though. I signed up with my own domain just fine.

[mrkurt]

No, we don't flag accounts as high risk based on email domain.

[madeofpalk]

as a counter-point, i use custom domain for email, and haven't had a problem with fly.

[marcinzm]

It may not be custom domain but rather self-hosted mail server.

[throwawayapples]

That's worse. A self-hosted mail server implies a significant cost investment that probably wouldn't be required for ye olde hotmail account.