[fan]

Speaking from the startup's side, I feel a lot of startup hate for Paypal comes from these horror stories. But in reality any low cost service will have bad customer support (Gmail customer support anyone?).

Also, take into account the fact that Paypal has millions of users, so even a 1:million horror story rate will explode into thousands, whereas for these new startups, I doubt they even have a million customers.

Yes, their customer support is stubborn, paranoid, and OCD. They might even sneer at you, but learning to work with them may be one of the best paying skills to have if you're processing volume.

Also, I give paypal credit for taking almost everyone under their wings. Half the people using paypal couldn't get a merchant account with any real reputable bank. They have paranoid security because their standards are so low.

And of course on the other side, if you're willing to give up a percent or two for being treated kind and by the "right people" then of course these startups will probably suit your need better.