[turkeywelder]

Raise it with the ombudsman!

[jasfi]

I'll try again. Everything I've done seemed like a dead-end, but I'll try.

[euoia]

I’m curious how the appeared on your statement. Did a transaction of money coming into your account disappear?

[jasfi]

There was no transaction. It looked like the money had never been there.

[euoia]

I don’t understand. Doesn’t your balance equal the sum of your transactions on your statement? I understand there is no outgoing transaction, but unless some “money in” lines were removed then how does it add up?

[jasfi]

I don't know. The bank should explain that to me, but I haven't had anything from them.