[cloudbee]

Microsoft themselves will be coming up with that sorta integration? I feel the opportunity of this probably is going along the lines of Intercom (support desk) which can be present in chat tool of the client/customer choice itself ?

[Vasyl_R]

No sure if they would come up with that in the nearest future. Maybe just adding OpenAI / ChatGPT - it's possible, but I don't think they'e add contextually intelligent bots that would answer queries from your knowledge base.

[cloudbee]

Right, you should try tapping to old conversation history in these support desk and it would make a good difference on the replies. Didn't see any fine-tuning in the website or docs - do you have plan for these ? I am afraod just langchaining would not make it completely context aware.

[Vasyl_R]

thanks for your feedback, again! We're considering to add memory, but in some cases, like in group chat's it can make kind a font noise for the context of your chatbot. So we have to be careful with that. Sure, we have docs- here's the link: https://ingestai.io/docs and please join our Discor server: https://discord.gg/kMpbueJMtQ where we do our best to assist our users live or even guide throughot the process if needed.