[wink]

One slightly different approach I've seen at some more old school industry customer: A bug with a semi-doable workaround is usually not urgent. This is less a problem with a more continuous deployment, but if your release cycles are measured in weeks or low-digit months, it's just often not feasible to roll back or hotfix, if the (even breaking) bug can be worked around somehow.

That made me rethink my usual "prioritize urgent bugfixes over features" stance, but it works better if you have a lower number of (known) users who communicate, over a mass audience.

[tagspace]

That's a really good point. If your userbase is feels listened to (which is admittedly easier in B2B than B2C) then these decisions become much easier.