[ratorx]

That seems short-sighted. Just because a customer hasn’t complained about it doesn’t mean it isn’t a bug.

I’m not disagreeing that customer complaints are important for prioritisation, but the problem isn’t quite as first-order as that.

In an extreme case, imagine you found a bug that corrupts data if a customer name begins with z. Would you not fix this bug just because you don’t have any customers whose name begins with z?