[dboreham]

This is how any larger business (e.g. a hospital, university, anyone doing any serious networking) gets their connectivity these days. Basically the modern equivalent of a T-1.

You get proper service: no random dropouts, and a clueful human on the phone and you could complain about QoS and they'd not laugh in your face.

The different thing here is that the service was provided to a residential building, but that's not entirely unheard of. I've done it myself for example.