[ginger2016]

Startup probably worked on Carmack’s request because they were afraid he will post a negative review or give negative review about the startup to his friends. A startup can’t afford to piss off a person like John Carmack, they might go out of business, because it might impact their ability to get new customers and raise capital.

Meta on other hand could care less about John Carmack’s opinion as it has no impact to their business. In short John Carmack’s opinion was ignored it had no impact for a large company.

The mistake John Carmack is making is that he thinks his views are special, they are not.

[Sakos]

I work at a small company and customer issues or requests can be solved (or worked on) within a day because there's almost zero red tape. And it doesn't need to be Carmack pointing out the issue or delivering the request for it to be done.

[alexashka]

Is that why Meta never hired John Carmack? Because his opinions have no impact on their business?

[qbrass]

No, it's because he never applied for a job there.

[kraseng]

Well, we had a lot of folks here at HN being mad at us for the shape of the cursor on our corporate site but we are still not out of business :)

Anyway, no, the report did not lead to a scramble. As a matter of fact, it was not even treated as critical because it was not “business down” and no event different than business down is worth introducing (even potentially) more problems that it is solving.

[lukefischer]

No, we weren’t afraid of a negative comment at SkyFi…we are focused on customer feedback and making things better. We treat everyone as if they were Carmack. If you read the whole thread he was still critical of our product and it wasn’t all roses and sunshine.

[bombcar]

I don't know that's true, and he may not have even blathered his name out there.

I know that I got some really responsive work from startups we purchased from, and it was very nice, and we were just one of their customers.

Sadly, once they pivot away from whatever it was then it all goes away.

[Nimitz14]

Downvoted: You clearly have no startup experience.

[MonkeyClub]

Oh don’t be snooty.