[simondlr]

> The process is finding about the process.

Yes. Exactly. I've been in a similar situation with my mother. I have to describe the steps one by one. When GMail changed its design, she was suddenly bewildered!

On a related note, I do think this mentality starts from an early age. Education teaches pupils to memorise and not understand. In an attempt for pupils to stay on par with their peers, they resort to memorising. Later on in life, this gets increasingly difficult, and then people just resort to staying consumers, not producers.

[derefr]

To put it another way: the process is the Scientific process. When we teach kids "science" in schools, we teach them rote facts about physics, or chemistry, or biology—but what we really need to do is just to instil in them, over and over again, that experimentation gives you data you can use to craft a better, next experiment.