| I, too, am getting really tired of this. It's not just Microsoft though. It's a lot of different companies. Right now, I'm in the middle of an epic battle with Adobe to get a refund. I bought an educational version of the CS3 master collection back in 2007 when I was in college. I tried to upgrade it because a chat representative said I could, but they were wrong. After calling their support line 10 times, spending 2-3 hours of my life either on hold or talking to them, being told twice they would call me in X hours and them not calling, they have still refused to honor the deal. It has been the worst customer service experience of my life. At this point, it's up to some committee at Adobe to decide whether I should get my refund. Like, really? It's that hard of a decision? You told me X when X wasn't true. Give me my money back! Quit being tools. Anyways, I'm hoping I get it. It's a lost opportunity for them though. They could have said, "Hey, we screwed up. Here are three licenses. We value your business and hope you'll stay a loyal customer." Then, they could have kept my money, and kept me as a customer. But that's not what they did. Going forward, I really don't think I'll be buying Adobe products anymore. Not because their products are bad. It's that they're over-priced and their customer service sucks. |