[bgorman]

I had a similar experience. Airbnb still has not refunded me, and the negative review is still online.

I doubt I will get a refund. But I will certainly never use airbnb again.

[mjhay]

Go through your credit card - you can generally get a chargeback if the vendor has been unresponsive.

[asdff]

airbnb could ban you from the platform potentially

[BenjiWiebe]

Since they said they'll never use airbnb again, that's probably not a concern.