[grumple]

> They will happily take your money and report that SMS are being delivered when they're not. They implement the most bureaucratic nightmarish processes for vetting brands which are impossible to do via the UI, and must only be done through broken/bizarre API calls that were clearly cobbled together without any design considerations. Maybe you get it all to work, but then after deliverability customer complaints a month later, you hear from Twilio that something broke on their end and you need to re-submit the vetting.

We have had the same experience. Takes 15-20 api calls at least. And you have to wait unknown amounts of times before you can continue at several points in the process. Their paid support has been worse than useless, they just cost us more time.

Competitors to Twilio only require 3 calls per customer. In comparison, Twilio's process is utter insanity.