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by dismantlethesun
1225 days ago
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When you place a fix into production, often it's the case you hope it resolves all issues and doesn't create new ones. However, you don't know if it resolved everything because you are only working with the symptoms given by one user. If another user has similar but not the same problem, they won't post about it if the situation is still unresolved. They dont know their case is different, and isn't being worked on. |
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I hope not. Relying on "hope" when fixing prod is not a recipe for success in my book. It should ideally be possible to recreate the problem in a lesser environment, or at least get a level of comfort that fix will work based more on fact than "hope" before applying it.
Even then, if you are relegated to the level of hope and prayer when trying to handle an incident, it still doesn't mean you should close it unless you are *certain* it's fixed.
You can mark it as mitigated or fix applied, monitoring for xx period before marking as resolved or similar, surely.