[newhouseb]

Back before I was an iPad convert I went through not one, but two, Kindles that had broken screens (they used to be really flimsy if you didn't have a bulletproof case) and Amazon dealt with it perfectly. Amazon never asked any questions and always immediate shipped off a new kindle and return packaging in both cases. I was completely stunned.

[Andrenid]

Same here. I went through 3 Kindle 3Gs and each was replaced within a day or 2, including them covering all shipping etc (I'm in Australia), and each without any fuss at all. Call them, explain that the screen broke, get a new one a few days later.

Amazon's customer support is what turned me into such a huge fan of them. Even if it's just a quick question I've always found them fast, knowledgable, and friendly. A nice surprise compared to the "customer service" we're used to here.