[binarysolo]

I think that given the millions of Kindles sold, the one meager blog page of complaints that dates from '09 is pretty much testament to how good a job Amazon has done with their product and service.

*Disclaimer: I've had 2 broken Kindles (of 5 in the extended family) to date, both replaced without question.

[muyuu]

Mine was replaced as well. Had serious physical screen damage which probably would void the warranty of most products, but they took it anyway. I actually called asking if they had special offers for former users and they offered to replace it. And I had 0 book purchases to my name at that point, all I had were downloads of my own.