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by tabtab
1223 days ago
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Minor tipping is a good thing in that it's a way to give feedback and create incentive. The problem is that the expected amount is too high. A full-service restaurant expects around 15%, but a sandwich shop should expect more like 5%. Tipping should also be done after the service is rendered, not before. Otherwise, it has no feedback value. |
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The idea of tips as feedback is fallacious - a server doesn't know if a 15% vs 20% tip is due to their performance or just the person tipping. And the service has to be really bad to leave no tip at all (and even then, there are plenty of people who do this regardless of service). Furthermore, especially with a to go order, customers won't even see their orders until they get to where they're going and unpack. The real incentive/feedback in the restaurant industry is whether customers come back.
The answer to the larger topic is just say no to attempts to expand the terrible practice - the original Uber had it right. And stop making excuses for not paying attention to dark patterned UIs, like being perpetually "in a rush" or worried about the people behind you in line. Take some responsibility for knowing how much your order should cost, so you notice when the big number disagrees.