There's a difference between the onboard service and cabin (and god are BA shit), and the flight safety.
That said BA earned a hell of a black mark when it chose to divert to Heathrow rather than Stansted or even Gatwick when its engine was on fire [1]. Not as much as when Air France decided to divert from Lebanon to Damascus in the middle of a civil war rather than Cyprus because it was cheaper [2]
> That said BA earned a hell of a black mark when it chose to divert to Heathrow rather than Stansted or even Gatwick when its engine was on fire
After declaring an emergency, if they landed at Heathrow, that was at the pilot's discretion or due to limiting factors like runway length at Gatwick and the weight of their plane. The article is light on detail but they circled over Kent as well, so the pilots must have thought it was safe after shutting down the engine.
I'd guess they knew it was safe and it's easier to deal with a plane full of pax at your originating airport than diverting to STN (where there's no BA ops) or LGW (BA have ops here so could have worked).
Honestly I’ll take the incremental odds that I’ll be the unlucky guy in the first ever Qatar plane crash over the absolute dogpile BA calls service now (having just received my missed business class bag after a full week of no communication or updates).
After declaring an emergency, if they landed at Heathrow, that was at the pilot's discretion or due to limiting factors like runway length at Gatwick and the weight of their plane. The article is light on detail but they circled over Kent as well, so the pilots must have thought it was safe after shutting down the engine.